We have decided to self-isolate ourselves, with the exception of essential movement for shopping for groceries and other necessities and we recommend you all do the same where possible.
At the date of writing this all postage, courier and pickup services are available, although experiencing some delays.
We are taking additional due care to maintain hygiene while packing your orders and parcel lockers.
The decision has been made today to postpone our April delivery runs. We feel this in the best interest of ourselves and the community as a whole.
At this stage, we have postponed to June, however this may be brought forward or pushed back depending on how the situation unfolds.
Delivery Runs
Our next delivery runs are now scheduled for June, but this may be revised closer to the date depending on the unfolding of the current crisis.
If we deem it necessary to further postpone delivery runs, we will contact anyone who has purchased expecting delivery on these dates by phone and/or email, and will confirm your preference for a refund* or alternative delivery method (additional costs vary on location).
*In this instance, refunds will be made in full, applicable only for purchases where the Delivery Run shipping method has been selected at checkout.
Postage & Courier Services
Please keep yourself informed, by reading the Australia Post and Sendle websites for any changes in their service coverage and delivery timelines. If we become aware that postage and courier services become impacted by the virus, we will let you know via Facebook, text and/or email as necessary.
As at the 25th of March, Australia Post and Sendle are experiencing some increase in delivery timeframes, and have stopped doing signature on delivery.
All parcels shipped currently will be provided Authority to Leave. Both Sendle and Australia Post are allowing for limited contact or contactless pickup and delivery.
Coming to pick up?
For those coming to pick up and use our parcel lockers, please let us know if you are feeling unwell and perhaps delay your pickup until you are feeling better, or have a friend pick up for you. We have a number of people coming and going from the property, which may include elderly or immunocompromised people, and we want to keep them safe.
We are using disinfectant on the lockers, particularly the locks and handles, between customers. We also have hand wash available at the sink in the stables for your use, please feel free to make use of this. If we are running low or the hand wash is missing, send us a message on 0447 545 870.
If we become ill
If a member of our household is confirmed to have COVID-19, we will be self-isolating for a minimum of 14 days, or as otherwise advised by the current healthcare guidelines. In this instance, we will let everyone know via Facebook & our main website, and we will text and/or email those waiting on orders to be sent.
If this were to happen, business will be closed for a minimum of 14 days. No pickup, post or courier service will operate for the safety of yourselves and the wider public.
If you make an order, and it is not able to be sent before self isolation starts, we will contact you to offer a full refund including shipping. Note that if we have already sent your order, or it is awaiting pickup by the courier, no refund will be given for change of mind due to our chance of circumstances.
Photo by Tim Mossholder on Unsplash
